Software Support

IT Needs Analysis Service

What is a Needs Analysis?

    A Needs Analysis is a specialized consultation aimed at supporting the desktop computing needs of a University department or employee.  A needs analysis determines how desktop technology can optimize the operation of a department or the daily tasks of an individual employee.  The needs analysis presents current computer technology and recommended needs in order to comply with the University's mission of computer standardization.  

    It is important to realize that a Needs Analysis is the foundation to assist with the future needs in today's desktop computing environment. 

What is the cost of a Needs Analysis?

    A Needs Analysis is a free service provided by Software Support. 

The Needs Analysis process can be summarized as follows:

IDENTIFY GOALS:
    Software Support will contact the customer to find what their expectations are for the Needs Analysis.

ASSESS:
    Software Support will observe/document the department or individual's current environment 
including:  hardware, software, printing and networking needs.  Software Support will also assess
what administrative tasks the office is involved with and how they can be performed electronically
(i.e. scanning).

RESEARCH:
    Software Support will research and obtain the associated costs for the hardware, software, printing and networking options.

DOCUMENT RECOMMENDATIONS:
    Software Support will prepare written documentation containing recommendations that meet University standards as well as the department or individual's needs.    

How to request a Needs Analysis?

1) You may request a Needs Analysis by calling the OIT Help Desk at 258-HELP(4357).

or

2) You may request a Needs Analysis by sending a request to Software Support.        
    Click here to send a request form.